Shipping policy

At Jolie Princess, we are committed to providing a clear and reliable delivery experience for our customers. This Shipping Policy explains how orders are processed, dispatched, and delivered within the United Kingdom.

1. Shipping Destination

We currently offer delivery within the United Kingdom only.

At this time, we do not offer international shipping.

2. Free Delivery

We are pleased to offer free standard delivery on all orders delivered within the United Kingdom.

There are no additional standard shipping charges for eligible orders.

3. Order Processing Time

Orders are processed within 1 to 2 business days after payment has been successfully confirmed.

Our business days are Monday through Friday, excluding public holidays.

Orders placed after our daily cut-off time may be processed on the following business day.

4. Order Cut-Off Time

Our daily order cut-off time is:

5:00 PM (UK Time)

Orders placed before 5:00 PM (UK Time) will begin processing as soon as possible. Orders placed after this time may be processed on the next business day.

5. Delivery Time

Once your order has been dispatched, the estimated transit time is:

5 to 8 business days

Therefore, the estimated total delivery time, including order processing, is approximately:

6 to 10 business days

Please note that delivery times are estimates and are not guaranteed.

6. Delivery Carrier

Orders are delivered using DHL.

Once your order has been dispatched, delivery will be handled by the carrier assigned to your shipment.

7. Order Tracking

Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking information.

The email will include your tracking number, allowing you to follow the progress of your delivery.

Please allow some time for tracking information to become active after your order has been dispatched.

8. Delivery Delays

While we work hard to ensure that orders are processed and delivered within the estimated timeframes, delays may occasionally occur.

Delivery times may be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Severe weather conditions;

  • Natural disasters;

  • Public holidays;

  • Operational disruptions; or

  • Other unforeseen events.

If a significant delay affects your order, we will do our best to provide relevant updates where possible.

9. Incorrect Shipping Address

Please make sure that the shipping address provided at checkout is complete and accurate.

If you notice an error in your shipping address, please contact us as soon as possible using the contact details below.

We will make reasonable efforts to assist you if your order has not yet been dispatched. However, once an order has been processed or dispatched, we may not be able to change the delivery address.

Jolie Princess cannot guarantee changes to shipping information after an order has been placed.

10. Order Not Received

If your estimated delivery period has passed and you have not received your order, please first check your tracking information for the latest delivery updates.

You may also contact us, and we will make reasonable efforts to assist you and investigate the issue where appropriate.

11. Contact Us

If you have any questions about shipping or delivery, please contact us:

Jolie Princess
Address: 66 Falkland Road, Dorking, RH4 3AD, United Kingdom
Phone: +44 7956 823314
Email: support@jolieprincess.shop